Shipping
|  | Return Policy
Purchases may be returned within 30 days of the delivery date, unused, unassembled and in original condition and packaging, for a refund, minus shipping charges and restocking fee. Shipping charges are non-refundable. If purchase was made during a free shipping promotion, actual shipping charges that we incurred will be deducted from your refund. If you would like an estimate of what the actual shipping charges are, please ask us. Please contact us for a Return Authorization Number, as returns cannot be accepted without this number.
EXCEPTIONS:
**Custom made and/or personalized items that are made especially for you and shipped directly from the artisan or manufacturer are non-refundable, unless defective.
**Personalized items are not returnable.Damage During Shipping Damage should be noted with the freight carrier if possible. Please do not use item and keep it with all packaging materials and box for inspection. Notify us the same day if possible. We will not be able to replace damaged merchandise if we are not notified within 7 business days of the delivery date. We have the right to request photos of the damage. EXCHANGES
Exchanges may be made within 30 days of your receipt of the original order provided we have the desired item(s) in stock. However, to ensure availability of the item you would like to exchange for, it is best to place a new order for the item online and return the original item for credit back to your account -- we cannot "hold" items in anticipation of a return. Re-shipping charges will be applied to the payment method on file in the case of exchanges.
Exchanges are processed within 14 days of our receipt of the item(s). If the item you have requested in your exchange is no longer available, a store credit will be issued and the information will be emailed to the email address on file for the original order.
GIFTS
Gifts may be returned for store credit or credited back to purchaser's credit card within 30 days of delivery date. If you would like a store credit please include your email address with the return as this is where your store credit information will be sent. We cannot send store credit information through the postal service. We cannot issue a refund to the gift recipient. Please include a copy of the original packing slip with your return -- without that information we cannot process your store credit.
IMPORTANT INFORMATION, PLEASE READ
Please include a copy of the original sales receipt with your return.
Please circle the items that you are returning, and note for us if you would like an exchange or credit. Returns may only be credited back to the card used to make the original purchase.
Returns and/or exchanges are processed within 14 days of the date we receive the item(s). A credit or shipment notification email will be sent to the email address on file at the time the credit or exchange is processed.
NOTE: It is always best to send your package back in a manner that is trackable and insurable (UPS, Fed Ex, or Delivery Confirmation). We cannot be responsible for non-receipt of returns that cannot be tracked, nor can we confirm receipt of a return/exchange until it has been processed.
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| | Casam LLC Specialty eCommerce
Tampa, FL 33647 | | Thank You for Visiting MyStepStool.com!
Your source for children's step stools, wooden step stools, step stools for kids, toddler step stools, stepstools, stepping stool, step ladders, hand painted wooden stools, puzzle step stools, kids step stool, kitchens stools, puzzle stools, unfinished step stools, nursing foot stools, step ladders, medical step stools, kik stools, and more! Puzzle stools and personalized step stools make a wonderful baby gift. | | Copyright © 2005-2010 Casam, LLC
All Rights Reserved |
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